Webb10. Given this high level of acceptability, it is important that Ofwat and companies ensure that the Final Determination continues to deliver a package that allows customers’ … WebbOur acceptability testing research found that 91% of both SST and CAM customers found the year-on-year profile of average bills over 2024-25 to be ‘acceptable’ or ‘very acceptable’. 15. However, we would like Ofwat to reconsider the bill profile as SSC customers showed a

PR24 and beyond: Reflecting customer preferences in future price ...

Webbestablish the acceptability of its bill for the 2024 to 2025 period. As per research submitted on 29 May 2024 , the company tests its final . bill profile only, which obtains acceptability of 79% in real terms. The company also tests the combined bill with customers, obtaining an acceptability score of 75%. The survey is carried out with around ... hugh hefner\u0027s girlfriend cynthia maddox

Guidance for water companies: testing customers’ views of the ...

Webbacceptability and affordability research. will be used to test customer views on the acceptability and affordability of companies’ business plans prior to submission to … WebbCCW and Ofwat have worked together to develop a standardised approach to acceptability and affordability research, building on lessons learnt from the last Price … Webbpay and acceptability testing, they are often taking a decision based on costs and options suggested by the company which later are changed by the regulator – arguably raising questions about the value of the engagement in first place. Central engagement with Ofwat involved hopefully means this can be addressed to some extent. hugh hefner\u0027s kids today